Support
Contact information and answers to common questions about SyncCell.
Contact
- Product
- SyncCell for Microsoft PowerPoint
- Technical Support
- shoyayamazaki4869@gmail.com
- Publisher
- SyncCell (Partner ID: 7180330)
We aim to respond to all inquiries within two business days.
Frequently Asked Questions
How do I install SyncCell?
Open a presentation in Microsoft PowerPoint and select Add-ins on the Home tab (or Insert > Get Add-ins). Search for “SyncCell” in the Office Add-in store, select Add, and accept the requested permissions. SyncCell then appears on the Home tab. In organizations where store access is restricted, a Microsoft 365 administrator can deploy SyncCell through Integrated Apps in the Microsoft 365 admin center.
Do I need an account to use SyncCell?
No separate SyncCell account is required. You only need a Microsoft account with access to Microsoft PowerPoint, either PowerPoint for Microsoft 365 on Windows or Mac, or PowerPoint on the web.
SyncCell is not loading or not working. What should I do?
First, close and reopen PowerPoint, then confirm SyncCell is listed under Add-ins > My Add-ins. If the presentation opened in Protected View or read-only mode, select Enable Editing. On Windows, you can clear the Office add-in cache by closing PowerPoint and deleting the contents of %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\. If the issue persists, email shoyayamazaki4869@gmail.com with your PowerPoint version and platform.